30+ Days ago
1 day ago
Works under the supervision of the Clinic Manager and if applicable Front Office Supervisor. Performs detailed, accurate registration and scheduling of all patients to assure smooth workflow and productivity for staff and providers. . Maintains the integrity of the demographic information of the patient, insured, guarantor and insurance company. Displays a broad understanding of clinic function and flow as well as issues relevant to the comfort and care of patient during clinic encounters.
PRIMARY JOB DUTIES
Ensures superior ongoing patient satisfaction and customer service
Is proficient in EHR applications
Answers all incoming calls, responds timely and professionally to callers
Functions as a central communication source for the clinic, patients, and external sources – screens and routes incoming calls appropriately.
Creates appropriate tasks for clinical staff, to achieve timely follow up.
Exhibits pleasant interpersonal skills in greeting patients at office and on telephone